ASAP Tools: Frequently asked questions
There you can find the frequently asked questions about our software, support and service.

Questions according Product:

Safe File Shredder (Data erasing tool)
This tool was developed for Secure data wipe and clean. It is the best solution for secure and safe data deletion and moving.Nobody can recover data after cleaning with Safe File Shredder.
Click here to see FAQ

MDB Unlock for Access (MDB Password Recovery Tool)
This tool was developed for MS Access (Jet Database) password recovery. It can help you to recover lost or forgotten passwords for Microsoft Access 2000, XP, 2003 databases.
Click here to see FAQ

Outlook Express Password Recovery (OE Accounts password recovery)
This tool can help you to recover passwords to Outlook Express email and news accounts. You can save recovered account settings and passwords to the text file, so it can be used also as backup tools for Outlook Express accounts.
Click here to see FAQ

Dial-Up Password Recovery Free Tool (Remote Access Services password recovery)
This tool was designed for Dialup, VPN (Remote Access) password recovery. It can help you to recover lost or forgotten passwords for your RAS settings.
Click here to see FAQ
 

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Common Questions

Q. My credit card was charged, but I don't here about you. Where is my registration key ?
A. If you've made a payment, but haven't got a payment confirmation from registrar company, please check your order status, it can be unprocessed for some reasons. If you've made a payment, but haven't got a confirmation letter with your serial number (registration code) within a reasonable amount of time, please notify us about that! We're very sorry for any inconvenience caused by those delays. Sometimes the reason is your ISP provider have spam blocked our emails. Do not forget to provide us a order details for we can find your registration info and re-send it to you.

- check the order status, for some reasons it can be unprocessed
- check the email address which you specified during the registration process
- examine your spam filters, it possible blocks our registration letter
- check the firewall and antivirus settings
- contact our technical support service with the request to re-send the registration letter

Q. I received the registration letter and entered the registration code, but when I re-run the software it remains in  Trial mode, what should I do ?
A. Please do not type in the registration key manually. You should copy it to the Windows clipboard by pressing Ctrl+C keyboard combination and paste it to the appropriate program field by pressing the Ctrl+V. Also please check the software name which you trying to register, your registration letter contains the proper software name.

Q. I have purchased your software but it can't solve my problem, how can I get the help?
A. For a some reasons not all situations can be simply solved. If you have additional needs in recovery, please make the assistance request from our support department. Send your request to our support team, include the order details and brief problem description. Our technical specialists will made the recover for you. 

Q. How do I return the software product for a refund if it doesn't suit my needs?
A. Unfortunately, our software cannot be returned for a refund. Once you have received the paid version it is not possible to verify that you will not use it. Therefore, your payment cannot be refunded. You are encouraged to download and try out the trial versions prior to purchasing product.